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FAQs

  • Booking your pup’s stay, daycare, or training session has never been easier!

    1. Use the Customer Portal:

      • Access our portal anytime here: Customer Portal

      • Submit booking requests, manage your account, and see all your pup’s details in one place.

    2. Download the Mobile App: On the go? No problem! Our mobile app makes managing bookings quick and simple.

    • Search “Gingr for Pet Parents” in the Apple App Store or Google Play Store

    • Enter invite code: 290594

    With the app, you can request services, check your pup’s schedule, and stay up to date from anywhere — because we know life gets busy!

  • At Grace K9, we use an emotion- and relationship-based approach to training that focuses on each dog’s unique needs and personality. This balanced approach combines positive reinforcement, such as food, play, and other high-value rewards, with proven techniques tailored to your dog. By addressing the emotional state of the dog and fostering a strong bond, we ensure that training sessions are enjoyable and effective for both the dog and the handler. Our goal is to provide the best results by building trust, confidence, and clear communication between you and your dog.

  • Yes! We work with dogs of all breeds, temperaments, and ages. Our training programs are tailored to meet your dog’s specific needs, whether they’re a young puppy or an older dog in need of behavioural management.

  • Absolutely. We have experience addressing a wide range of behavioral challenges, including:

    • Leash pulling

    • Reactivity

    • Aggression

    • Separation anxiety

    • Excessive barking

    • Resource guarding

  • Yes, we can board dogs who are not crate trained. However, crate training is strongly encouraged for the safety and comfort of your dog during their stay. If your dog isn’t crate trained, let us know in advance so we can discuss accommodations and create a plan to ensure their stay is stress-free. ​Please note that non-crate trained dogs will incur an additional fee of $25 per night.

  • We understand that not all dogs are social butterflies. Dogs who are not good with other dogs can still attend boarding, but daycare may not be suitable. During boarding, we provide individualized care and enrichment activities to keep them happy and engaged while ensuring their safety. Let us know your dog's specific needs, and we’ll create a tailored plan for them.

  • At Grace K9, we provide:

    • A home-like environment with personalized care

    • Small group sizes for safe and structured play

    • Enrichment activities to keep your dog engaged

    • A focus on maintaining training, structure and good behaviour during their stay

    Your dog will be treated like family while staying with us, ensuring their safety, comfort, and happiness.

  • Yes, we’re experienced in caring for dogs with special needs or medical conditions. Please let us know about any specific requirements during booking, and we’ll ensure your dog receives the care they need.

  • Please bring:

    • Enough food for the duration of your dog’s stay

    • Any medications your dog requires, with clear instructions

    • A favourite toy or blanket to make them feel at home (optional)

    • Their Favourite treats!

  • All dogs must be up-to-date on their core vaccinations, including:

    • Rabies

    • DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus)

    • Bordetella (Kennel Cough)

    Proof of vaccination is required prior to your dog’s first visit.

  • We require at least 48 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee. For more details, please refer to our policies below.

  • Yes! We’re happy to schedule a meet-and-greet to show you our space located in Burlington, ON. Contact us to arrange a visit.

  • While there are no formal regulations for dog training certifications in Canada, at Grace K9, we bring a wealth of hands-on experience and expertise to every dog we works with. at Grace K9, we pride ourselves on years of hands-on experience and continuous education in canine behaviour and training techniques. Our expertise comes from working with hundreds of dogs of all breeds, ages, and temperaments over the past 6 years. Tylar has had the privilege of working under a top-rated trainer for the past 2 years, gaining invaluable insights and practical knowledge. Additionally, she has collaborated with other seasoned professionals, allowing her to refine her skills and deepen her understanding of canine behaviour and effective training techniques. This experience ensures your dog will receive the highest quality care and training. The dog training industry is always evolving and we are dedicated to continuing our education to reflect this.

  • Yes! Grace K9 is certified through Save-A-Life First Aid & CPT Training, a partner of the Canadian Red Cross.

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POLICIES

  • Grace K9 operates out of my home in Burlington, ON, which means we take extra care to keep things safe and calm for everyone — dogs and humans alike.

    Please:

    • Don’t arrive unannounced

    • Stay in your vehicle until I come greet you

    • Don’t wander the property or open gates without permission

  • All boarding and day program clients must complete a scheduled meet & greet before their first booking. This helps make sure your dog is a good fit for the environment and that everyone feels comfortable and set up for success.

  • Pick-up and drop-off must be treated as scheduled appointments — not flexible windows.
    Your selected time slot is reserved specifically for you and your dog to ensure smooth transitions and safety for all dogs on the property.

    Please arrive on time. If you are running late, you must notify me as soon as possible. 

    • Late pick-ups (15+ minutes past scheduled time) may incur a $15 fee.

    • Early arrivals cannot be accommodated unless confirmed in advance.

    • No-shows without communication may result in a cancellation fee or refusal of future bookings.

    ⛔ Effective September: No pick-ups or drop-offs on Sundays. Exceptions may be granted in rare circumstances and will incur a $25 surcharge.

  • All dogs must be up-to-date on Rabies, DHPP, and Bordetella (kennel cough).

    For safety, a 10-day waiting period is required after any vaccination before your dog can attend Grace K9. This allows time for immunity to build, any possible side effects to surface, and vaccine shedding to subside.

    Proof of vaccinations must be submitted before your dog’s first day. Dogs who are not current or within the waiting period will be turned away.

  • To protect the health of every dog in our care:

    • Dogs must be free of any contagious illness for at least 30 days prior to a stay.

    • This includes kennel cough, giardia, canine flu, parasites, etc.

    • Dogs showing signs of illness (vomiting, diarrhea, coughing, discharge, etc.) may be denied entry, even if approved previously.

    Please also share any medical conditions, allergies, or dietary needs at the time of booking — honesty here helps me provide the best care.

    Cleanliness:
    Please ensure your dog arrives reasonably clean and groomed. Dogs who arrive excessively dirty, matted, or with a strong odor may need a bath or groom at your expense — or may be turned away if it’s more serious.

    Flea & Tick Prevention:
    All dogs must be on an active flea and tick prevention plan. Dogs arriving with fleas or ticks will be turned away.

  • A single night of boarding includes up to 24 hours of care from drop-off.

    For example:

    • Drop-off at 9 AM Monday and pick-up at 9 AM Tuesday = 1 night

    • Drop-off at 9 AM Monday and pick-up at 5 PM Tuesday = 1 night + 1 daycare day ($35)

    This ensures fair scheduling and care for all dogs.

  • To ensure a calm, safe, and restful environment for all dogs in our care, all boarding dogs must be crate trained.

    If a dog arrives and is not reliably crate trained (e.g., extreme vocalization, distress, destruction), an additional disruption fee of $25/night will be applied to account for the extra time, effort, and impact on the environment.

    Please be honest about your dog’s crate training experience during the intake process. If your dog needs help with crate training, I’m happy to offer support and guidance ahead of their stay to ensure a positive experience for all. 

    • A non-refundable 25% deposit is required to secure all boarding bookings. Bookings are not confirmed without a deposit.

    • The remaining balance is due on or before the first day of service.

    • Payment can be made by E-Transfer (admin@gracek9.ca) or through the online booking portal.

    • Late payments may result in a $10/day late fee and could impact your ability to book future services.

  • Life happens — but last-minute cancellations leave me with a gap that can’t always be filled.

    • Cancel 7+ days in advance → deposit is retained, but no further charges

    • Cancel within 48 hours → full payment is required

    • No-shows or day-of cancellations may result in refusal of future bookings

  • During high-demand holiday periods, a $25/night surcharge will be applied to all boarding bookings. These times include (but aren’t limited to):

    • Christmas & New Year (Dec 20 – Jan 2)

    • Easter Weekend

    • Victoria Day

    • Canada Day

    • Civic Holiday

    • Labour Day

    • Thanksgiving Weekend

    Spots are limited, so book early!

  • To ensure the best possible results for both dogs and owners, all training packages are required to be completed within a set timeframe from the date of purchase.

    • 4 Session Packages: Must be completed within 8 weeks

    • 5 Session Packages: Must be completed within 10 weeks

    Our training programs are designed to build momentum, consistency, and progress over time. Long gaps between sessions can slow progress, create setbacks, and reduce the overall effectiveness of the training process.

    This policy is in place to:

    • Maintain consistency and training momentum

    • Hold owners accountable to the training process

    • Ensure dogs continue progressing successfully

    • Preserve availability for new and active clients

    • Allow our scheduling system to operate fairly and efficiently

    We understand that life happens, and reasonable flexibility may be offered at our discretion in the event of emergencies or unavoidable circumstances. However, unused sessions outside of the package timeframe may be forfeited.

    We strongly encourage clients to book sessions in advance to ensure availability and stay on track with their training goals.

    By purchasing a training package, clients acknowledge and agree to this policy.

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